Dave Donohue: nerd-in-residence

Entries categorized as ‘Web 2.0’

My review of Wikinomics

July 3, 2007 · No Comments

My review of Don Tapscott and Anthony D. Williams’ Wikinomics just ran in the July-August issue of Communication World, the magazine of the International Association of Business Communicators. The full issue requires a membership and subscription, but the review itself is available right here.

Categories: Blogging · Bookmarking · Miscellaneous · Publishing · Viral marketing · Web 2.0 · Wikipedia
Tagged:

The more things change…

May 22, 2007 · 3 Comments

It’s difficult to work in tech PR and escape talk of another bubble. Sentiments that had been (excuse the horrible, horrible pun) bubbling under the surface came to a head last night when Mike Arrington posted his thoughts on the topic. By the way, should you ever doubt the sphere of TechCrunch’s influence, check out Techmeme - his post is squarely at the top, having spurred at least 19 other posts, including a couple from BusinessWeek, where Mike’s views are being discussed.

At any rate, while this kind of is-it-or-isn’t it discussion didn’t happen in Bubble 1.0 until it was much too late, I’m noticing a lot of odd coincidences between 2000 and 2007 lately. None of this makes me think that Bubble 2.0 is upon us - rather that as with Mark Twain, reports of the death of the tech economy, and with it tech PR and tech media - have been greatly exaggerated.

Some examples:

  • The news remains focused on the Internet’s role in financial markets and how tricksters can make things dangerous for investors. On August 25, 2000 the victim was Emulex, temporarily wiping out $2.5 billion of its market cap. Last week, it was Apple, whose investors lost $4.5 billion thanks to a hoaxster playing games with Engadget in what Caroline McCarthy calls the “Dewey Defeats Truman” moment of our time.
  • Similarly, the Web’s going to put print journalists out of a job. Just ask the March 27, 2000 edition of the Wall Street Journal, though to be fair that article is much rosier than its headline would lead you to believe. While this is happening with some outlets, as Dan Gillmor reported over the weekend, companies like Dow Jones are attracting very nice
  • On December 28, 2000 the New York Times covered a little company called Blogger (The NYT article was actually preceded by the New Yorker’s Rebecca Mead in the excellent “You’ve Got Blog”, but I can’t find my bookmark for it and neither can Google). It notes that the Guardian in London had implemented a blog to point online readers to other sites, thus breaking “a fundamental rule of commercial Web publishing: keep people on your site for as long as possible.” Today, BusinessWeek’s Stephen Baker is noting that Arrington has succeeded where BusinessWeek didn’t in making CEOs cry, which I think is his way of getting a laugh. Still, we’re all familiar with the underlying competition for readers’ attention that’s still making headlines in 2007.
  • Most personally, Kara Swisher noted her own memories of Bubble 1.0 today in response to the TechCrunch post that started it all. In addition to giving a bunch of tips to anyone who wants to hang up on people like me, she noted some war stories from the first boom, including:

“I [had] one start-up exec tell me with a straight face that his company was ‘pre-revenue’ ”

I’m not sure how many times Kara heard that, but I know that she heard it at least once. Unfortunately, I know because I was there, and my ex-boss was the one who said it to her. This afternoon we had a nice email/comment exchange laughing about it.

What’s promising for all concerned is that people like Kara are noting that she finds “the landscape quantum levels higher than the mostly ridiculous roundelays of world-shaking claims by subpar start-ups that took place in the last bubble” and that “the new companies, for the most part, are actually useful and much more disciplined and with much less lofty goals”. That’s a hopeful note, since in her new role with Walt Mossberg at D she must be getting pitched by every tech startup under the sun.

If I had a point in all this other than that I’m dating myself and remember far too much about the year 2000, it’s that markets are always going to ebb and flow and that media outlets are always changing. However, PR people with the ability to follow those changes and establish longstanding relationships with influencers will always remain relevant so long as they can help influence a discussion.

Categories: Blogging · Media relations · Publishing · Web 2.0

What could you do with a Web 2.0 address book?

February 11, 2007 · No Comments

Tim O’Reilly writes (prompted by this post from ex-InfoWorld blogger Jon Udell) that the one real Web 2.0 app that has yet to materialize is a universal address book. Some of his commenters note that OpenID could get us there, but until it gets beyond Wikipedia and Technorati (and into, say, MediaMap) it’s not going to be that useful for the average PR person.

It’s too bad, too. Despite the best efforts of companies like LinkedIn and Plaxo (I use both), it’s practically impossible to keep your Rolodex together when moving between computers. I’ve got a Windows laptop at work, a Mac at home, and a Samsung mobile phone, and no way of cohesively keeping my address book together, much less keep up with reporters and PR peers in a very mobile industry. Despite my best efforts, I lose track of people. Thankfully, my employer uses software that provides mobile email sync’d with our corporate contacts, or when I’m traveling I’d be sunk keeping in touch with the ones I do have contact info for.

And that’s a shame, because I’d like to get in touch with some of those old contacts. For example, about ten years ago, Bob Metcalfe was writing a column, From the Ether, that closed each week’s InfoWorld on the inside back cover. Somehow or another one of my pitches to him resulted in him writing a column devoted exclusively to one of my clients. I thought that this was pure, blind luck. I know a thing or two about pitching now, but then it was a shot in the dark and I got lucky - how else could it be that a 24-year-old at his first PR job could successfully convince the man who invented Ethernet of anything?

My social network is what made that happen. Coincidentally, my old boss at a telecom analyst firm in Washington happened to be speaking with Bob about something and mentioned my name and that I’d moved over to PR in San Francisco. I’m 99% sure that’s the only reason Bob opened my pitch. If I wanted to find that old boss today to work his network, could I?

Nope. Not via Google, not via LinkedIn, not via Plaxo. If I needed to find him in a pinch, I could start making phone calls, but by the time I worked all the degrees of separation it would be days. In our industry, we need information in hours or minutes.

Tech PR is a relatively small - often described as incestuous - industry. Keeping in touch with everyone you’ve been in contact with over a decade shouldn’t be that hard, but it is. Not only do phone numbers and email addresses change, but so do screen names across a practically infinite number of services, not to mention IM handles as that medium becomes ubiquitous in the industry.

Tim’s post has prompted me to start entering the growing stack of business cards that are on my desk from my last couple of trips to NYC. But what I want is what he is asking for - a Web 2.0 address book. In an industry where relationships are paramount, it would make all of our jobs easier.

Categories: Web 2.0

WSJ profile of social media services and powerusers

February 10, 2007 · No Comments

Today’s Weekend edition of the Wall Street Journal offers what has to be the highest-profile coverage to date of the power of bookmarking services’ power users and the influence they have on consumers. These “Wizards of Buzz” include one 17-year-old high school student now being paid $1k per month by Netscape to do what he was doing for free on Digg. In includes profiles of power users on Newsvine, Reddit, Digg, Del.icio.us, StumbleUpon, and Netscape, among others, and also provides a comprehensive overview of each of those services.

[Full disclosure: My employer represents StumbleUpon, but I do not work on their business, nor have I ever met one of their executives. To tell you the truth, I probably should use their service - but I don't.]

Authors Jamin Warren and John Jurgensen provide a good layman’s overview of the payola schemes that some (including the PR industry) have tried to employ to gain influence with these services and their users. The WSJ identified these users by analyzing over 25,000 submissions to these sites, using software from Dapper - I’m previously unfamiliar with Dapper but will have to check them out.

I’ve struggled to explain the power of social bookmarking sites to friends and colleagues in the past because I couldn’t steer them to any one resource.  I agree with Mike Arrington that those unfamiliar “may be left somewhat confused by the whole crazy ecosystem” after reading the article, but I think he’s mistaken about the rest of us not learning anything we didn’t already know.  For me, putting faces and backstories to Digg, etc. user names put a human face on this trend.

I’m also plannning on steering people to the accompanying WSJ podcast.

Speaking of bookmarking services…

Categories: Bookmarking · Podcast · Web 2.0

Clever viral marketing

February 6, 2007 · No Comments

Brisbane Creative, an Australian design firm, “launched” a Web 2.0 spoof site at www.uselessaccount.com. It’s a brilliant marketing move: by parodying the look and feel of every Web 2.0 application, they’ve managed to gain a ton of attention from those that follow the industry. It’s been IM’d or emailed to me several times today, but more impressive is how they managed to catch Michael Arrington’s eye. His TechCrunch post is the kind of recognition that should drive a lot of inquiries to the Brisbane.

At this point, TechCrunch is the one RSS feed that the Web 2.0 would take with them if they’re stuck on a desert island, and my guess is that there are a lot of TechCrunch-reading entrepreneurial engineers out there with big ideas for real Web 2.0 services but since they’re - well, engineers - graphic design isn’t their strong suit. I hope the funny Australians hear from a lot of them.

A colleague pointed out that their FAQ jokingly suggests that hate mail be sent to Kevin Rose from Digg. These guys dropped all the right names!

It’s been a good week for viral marketing. In another campaign, Fortify Software created a fictional country populated entirely by hackers as a means to spread their message at this week’s crowded RSA Conference. The Hackistan Ministry of Information can tell you all about it at their web site. The blogosphere is starting to pick up on it, which is great to see. [Full disclosure - they're an OutCast client and I helped spread the word]. The beauty of stuff like Useless Account and Discover Hackistan is that they spread the word themselves. There’s a lot more room for this type of thing in our industry. Even last week’s Boston Scare is an example. Sure, Turner Broadcasting is paying the city of Boston $2 million in lieu of being sued by the folks who responded to the threat, but in doing so they’ve basically guaranteed the success of their own viral marketing campaign, since WAY more people know about the show they were promoting than they would have had Turner taken out $2 million in advertising.

Technorati Tags: , ,

Categories: Viral marketing · Web 2.0